Customer Service Principles

  • The customer is our reason for being here.
  • Customers are not dependent on us. We are dependent on them.
  • They are not an interruption of our work. They are the purpose of it.
  • It takes months to find a customer, seconds to lose one.
  • Always be courteous and polite during each customer contact.
  • Always do more than expected when you handle a customer’s problem.
  • Never promise more than we can deliver.
  • Continually look for ways to improve quality and add value to products our customers purchase.
  • Customers are our passport to success. Without them we cannot get there.